PROGRAMME

8.00am - 9.00am	Registration
9.00am - 9.05am	Welcome Speech Mr Chan Yeng Kit Permanent Secretary (Health), Ministry of Health
9.05am - 9.45am	Keynote Dr Donald M. Berwick President Emeritus and Senior Fellow, Institute for Healthcare Improvement On Building a Culture of Collaboration and Learning
9.45am - 10.30am	Plenary Session Captain Eugene Antoni Acting Senior Vice President for Flight Operations of Singapore Airlines Building Resilience in Healthcare – Applying High Reliability Principles from Aviation
10.30am - 11.00am	Coffee and Tea Break
11.00am - 12.30pm	Peer-to-Peer Learning Session (Concurrent Sessions) Track 1 – High Reliability Organisations Track 2 – Staff Well-Being and Joy In Work Track 3 – Use of Technology in Quality and Safety
12.30pm - 2.00pm	Networking Lunch & Poster Exhibition
2.00pm - 2.50pm	Plenary Session Dr Jonathan B. Perlin CEO and President of The Joint Commission Enterprise Digital Health: New Opportunities for Learning and Improving Healthcare
2.50pm - 4.20pm	Peer-to-Peer Learning Session (Concurrent Sessions) Track 4 – Partnership for Better Care Track 5 – Value Driven Care in Population Health Track 6 – Use of Behavioural Insights and Interventions to Improve Patient Experience
4.20pm - 4.35pm	Coffee and Tea Break
4.35pm - 4.55pm	Plenary Session Mr Prabu Naidu Co-lead & Advocate, SingHealth Patient Advocacy Network (SPAN) Patients As Partners: A Paradigm Shift in Healthcare Delivery
4.55pm - 5.35pm	Panel Discussion Moderated by Dr Kok Mun Foong Group Director (Health Services Group), Ministry of Health On the Future of Quality Improvement and Patient Safety
5.35pm - 5.45pm	Prize Presentation and Closing Speech Prof Kenneth Mak Director-General of Health, Ministry of Health
5.45pm - 7.00pm	Social Networking Session